Archive for the 'Errors' Category

Xcelsius 4.5 and Windows Vista 64-bit Edition!

Here is a workaround to install and run Crystal Xcelsius 4.5 on Windows Vista 64-bit edition. Although Vista 64-bit is not listed under the Supported Operating systems in the user documentation, Xcelsius 4.5 still works.

Click here for the complete article.

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QuickFix: Xcelsius stops responding or terminates unexpectedly!

The QuickFix Series is all about common issues and possible workarounds¬†in Xcelsius. They are quick and easy. I’ve made¬†a small icon for this series. The icon represents my new blog at www.myxcelsius.com. I will be starting a similar series there too. Have fun.

Issue: Xcelsius stops responding or terminates unexpectedly!

Many users must have faced this issue with both Xcelsius 4.5 and Xcelsius 2008. Here are some of the possible causes and workarounds:

Embedded SWF file: One of the main causes for this error is the embedded swf files. If the embedded swf file has an issue you most likely get this error. Delete it from the canvas and try again.

Temp Folder: Check the temp folder, it might be full, delete the temp files and try again.

Version Check: Your computer might be having an older version of xcelsius, sometimes upgrading it to a newer version might solve this issue.

MS Office angle: MS Office updates might be one of the causes. If you have updated MS Office, try reinstalling Xcelsius or restore back to MS office before updates.

Hope these workarounds help. Happy Dashboarding.

Visit my new blog at www.myxcelsius.com

“Excel is busy” message when importing Excel spreadsheet

Visit my new blog at www.myxcelsius.com

The deadline is nearing, the boss is breathing down your neck and BANG pops up this error message on your screen. I understand how bad is that situation. I have seen many users encountering the same issue. All the tech support forums are stormed with this issue. I did face this issue sometime earlier, however i dont know how it was fixed, i woke up the other day and it was gone. Anyways, let me tell you what all i tried and failed and its not just me who tried without a fix.

  1. Tried creating a new Excel sheet and link it to the Dashboard-Negative
  2. Tried re-installing both Xcelsius and MS Office-Negative
  3. Killed all excel add-ins-Negative
  4. Shut down Anti-Virus-Negative
  5. Tried on various Office Versions (2000, XP, 2003 & 2007)-Negative
  6. Un-Installed all Excel related software-Negative
  7. Posted questions on various forums-Negative
  8. Asked theExperts in the technology-Negative

Guess what was left. Yup. Pray to God-Hell Negative. Also looks like there was no specific response from BO on this issue despite several attempts. Finally we had to do the ultimate solution for all issues, OS Re installation, which is the last thing i wanted to do. Yes it worked, but everyday while driving to work i just pray god it does not pop up again. Nevertheless, if you have faced the same issue and resolved it, then please leave a comment.

Visit my new blog at www.myxcelsius.com